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Patient Feedback

Falck take all feedback from our patients seriously. We use feedback to monitor and improve our service at every opportunity.

How to contact us

Visit us

Please ask a member of staff to contact the Falck Manager who is based at the site.

Call us

020 3326 1362

Our dedicated Patient Experience Team are available Monday to Friday 9am–5pm except Bank Holidays

Write to us

Falck
Patient Experience Team
Unit 65, Atcham Business Park
Shrewsbury
Shropshire
SY4 4UG

Alternative Formats

This form is available in alternative formats large print and other languages. Please contact the Patient Experience Team.

Download Feedback Form 

Patient Feedback Form

1 How likely are you to recommend our service to friends or family if they needed similar care or treatment?


2 Thinking about your response, what is the main reason why you feel this way?


3 How often have you used Falck patient transport services in the last 6 months?


4 Which hospital/clinic did you most recently attend using our transport service?


5 What was the reason for your journey?


6 Who usually books your non emergency ambulance transport?


7 If you booked the transport yourself, did you find it easy to do?


8 If our service was poor, could you explain why


9 How would you describe the call handler you spoke to?


10 If our service was poor, could you explain why?


11 Did you arrive for your appointment on time?


12 How long after your appointment did you wait to be collected?


13 Was the vehicle suitable for your needs?


14 Was the vehicle clean and tidy?


15 Was the vehicle driven carefully?


16 Were you treated with kindness, dignity and respect at all times by our staff?


17 Do you have any comments regarding our staff?


18 Overall how would you describe the quality of service you received?


19 Do you have any other comments regarding our service?


20 How old are you?


21 What is your gender?


22 Do you consider yourself to have a disability?


23 What is your ethnicity?


24 What is your postcode?


Download Feedback Form 

Non-emergency

Patient Transport Services

Our national NEPTS division supports both Clinical Commissioning Groups, Health Boards NHS Trusts across the UK.

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Front line

Emergency Medical Services

Our Emergency Medical Services division supports numerous Ambulance Trusts across the country with Paramedic led Ambulance crews.

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Careers

Join the team at Falck

At Falck we’re always looking for talented individuals, qualified paramedics and emergency ambulance staff to join our winning operations.

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Vision and Values

People Helping People

Our common ambition for over 100 years has been to provide relief and help people feel safe and secure.

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