Our staff aren’t just trained to a level the NHS require but to a Falck brand standard, ensuring we’re able to provide the very best in patient transport care. Our staff are trained to the minimum operational standard of Ambulance Care Assistant (ACA) with a full Falck specific ‘on boarding’ program and are fully trained in all first aid, manual handling, care, policies and procedures.
We nurture and develop our staff to Intermediate Care Technician at the level of FREC3 and have the capability to take staff all the way from ACA level right up to operational paramedic.
Our management staff have all been trained to BTEC level 3 & 5 in leadership and management and Care Quality Commission training and will all have attended the ACA training as well.
A fundamental part of the culture at Falck is to constantly monitor technological innovation and developments, so that we can always offer the best treatment using the best equipment, and our patient transport fleet is no exception.
Our market leading fleet of patient transport vehicles, which are able to accommodate a large proportion of non emergency patient requirements as well as having a fleet of High Dependency Units (HDU) and children specific vehicles which are manned by fully qualified personnel and specialise in the transportation of those patients who require that greater level or duty of care.
At Falck we have developed our own global resource facility GEMS which is accessible by any of our emergency ambulance staff via their own PDA.
GEMS holds a plethora of important and relevant information for staff members from NHS trust specific documents, operational and clinical bulletins to directives and pathways.
If a trust has an urgent need to roll out a protocol or change a guideline, we can communicate directly to each member of staff via GEMS and it’s tracking software.
Falck has made its name as a global leader in ambulance services. We draw upon the skills, knowledge and experience gleaned from across the globe when providing pre-hospital support.
Due to our unique client base of NHS Trusts we’re able to learn and implement best working practice when it comes to:
patient transport journeys
Checkout some of the great feedback we receive about our staff and services.
Can I please just say how excellently one of your staff handled a very tricky situation this afternoon.
The Ambulance Care Assistant was able to help us persuade an elderly lady who has dementia to go into a care home voluntarily.
We had tried many times to get her to agree and were ready to invoke the Mental Capacity Act (2005) which would have empowered us to ask Police Officers to effect the removal and conveyance.
Due to the staff members sense of humour and evident confidence with the situation, what would have been a very distressing scenario was avoided.
In the end, he was able to take her without incident to the care home where she is now safe from the numerous risks had she remained at home.
Well done and many, many thanks.
A member of the public was waiting in League of friends at the hospital when they slipped down in their chair and spilt a hot drink all over themselves. The gentleman had very poor mobility and had difficulties in communicating.
Three members of staff who had just dropped off their patients in the hospital were in the vicinity and went to the gentleman’s aid.
They assessed him, assisted him into a wheel chair and two members of staff took them to A&E to be checked over while the third remained and mopped up the spilt drink preventing any further accidents.
The gentleman was treated with kindness, courtesy, dignity and respect in a busy outpatient’s area of the hospital.
The patient and his wife were thrilled with our service and are extremely grateful towards their crew for an efficient and reassuring service.
The patient struggles with anxiety and felt comfortable throughout the whole journey.
The patient stated that he feels confident in using our service again and sends his thanks for the Ambulance Care Assistant’s professional behaviour.
Our national NEPTS division supports both Clinical Commissioning Groups, Health Boards NHS Trusts across the UK.Read More
Our Emergency Medical Services division supports numerous Ambulance Trusts across the country with Paramedic led Ambulance crews.Read More
At Falck we’re always looking for talented individuals, qualified paramedics and emergency ambulance staff to join our winning operations.Read More
2018 All rights reserved Falck UK Ambulance Services Limited part of the Falck Group