Admin and Support Services

Patient Transport Manager

  • Location
    Kingston Hospital
  • Reports To
    Operations Manager
  • Hours
    Full Time
  • Salary
    £28,000 per annum

About the job

From flexible working to ‘Ride to work’ schemes we are committed to providing a healthy work-life balance. From day 1 you will benefit from 28 days annual leave. In addition, a laptop and mobile will be provided, as well as an on-going training and a bespoke development plan.  

Who are Falck?
Operating in 22 different countries, Falck is the world’s largest international provider of emergency medical services. With more than 2,500 ambulances worldwide, we respond to 4 million emergency calls each year, which range from people who are critically ill, women in labour to accident victims.  
Currently building our team in the UK for both Patient Transport and Emergency Medical services, we are looking to attract people who uphold the same values and behaviours as we do.  Focussed on people who are; Efficient in taking the initiative in identifying solutions; Fast to respond to a situations where people need our help; Helpful in going the extra mile to make people safer in their everyday life; Reliable in being dependable, resourceful and respectful to all those we encounter.  

About the Role  
As a Patient Transport Manager, you are tasked with leading the on-site operational team from the front, acting as a positive role model for staff at all levels. Identifying areas of improvement and formulating a plan of action to implement such changes.  
The team are responsible for collecting and transporting patients to a desired location. With a variable amount of transport requests a day, we need to ensure consistency in the quality of the service provided for every single patient.  
Managing a talented team of both ACA’s (Ambulance Care Assistants) and Senior ACA’S, you will be expected to motivate, develop and coach such individuals, ensuring key KPI’s of the contract are achieved, whilst providing exceptional customer service to our patients.  
A typical day in this role would consist of, working with various stakeholders (including HR, Commercial, Fleet& Finance teams), reviewing roster management, payroll management, recruiting new team members and respond to fleet concerns.

To be shortlisted for this role you must be able to evidence: 
Ability to plan and organise workloads within tight timescales, whilst working under pressure 
Professionalism and integrity towards clients, patients and colleagues 
Understanding of statutory regulations and organisational policies and procedures 

Reporting on key metrics and KPI’s 
Strong interpersonal skills 
In addition to the above, due to the nature of this role, the successful applicant would need to possess a full UK driving licence and access to a vehicle.  
For more information, or if you would like to have an informal conversation, please contact  on Steve Wilkins - Operations Manager at
We look forward to receiving your application!

We reserve the right to bring forward the closing date, should we be in a position to shortlist a suitable number of candidates to interview.


Job Description

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