A second CQC "Good" rating for Falck!

Falck Ambulance UK, the UK division of Falck, the Global Leader in Emergency and Assistance services, have been once again awarded a rating of “Good” across all reviewed inspection domains following an unannounced inspection to its PTS and Emergency Medical Services in Bow, East London in April 2019.

The inspection is Falck’s second under the CQCs new grading regime, the first being to our Shropshire operation, and the second where Falck were rated as “Good” in all reviewed domains.

The inspection is Falck’s first since the CQC moved to a regime of grading independent Ambulance Providers on the same scale as other healthcare and care service providers. 

The detailed inspection reviewed all services provided from the Bow station, including both Patient Transport Services and our front line Ambulance provision, recorded under Emergency Medical Services. 

The inspection included interviews with colleagues across all functions and roles, obtaining feedback from patients, hospital and statutory ambulance service staff as well as other key stakeholders.

Throughout their inspection, the CQC focus and rate on five key questions;

-        Are services effective?

-        Are services well led?

-        Are services caring?

-        Are services safe?

-        Are services responsive?

Kate Lawson, Quality and Governance Director for Falck Ambulance UK said of the report;

“We work hard and focus everyday on providing a high quality and safe service to our patients. We are delighted to receive such a positive rating from the CQC.  The outcome of the inspection demonstrates our ongoing commitment to patient care and safety in our services as well as the dedication of all our staff.  We will continue to work closely with the CQC to further improve our services and ensure quality, safety and patient care remain at the forefront of our services. Thank you to all of our staff and patients across London who were a part of the inspection”  

Please click on the link below to see a copy of the report;


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