Global Emergency Management System (GEMS)

'Together we learn, together we prosper'

Falck UK is proud to announce that the roll our of our Global Emergency Management System (GEMS) has now started and is a major step to ensure staff have the tools and skills to provide the very best care and service to our patients.

GEMS is an online tool that every member of staff will be able to access and will provide -

  • A central library where all policies, procedures, guidelines and useful information are stored in easy to identify process maps.  
  • Customised registration forms that will allow staff to quickly and easily capture of any clinical, safeguarding or quality incidents
  • Electronic messaging or 'Falck Box' which will facilitate rapid communication between all frontline members of staff, management and wider operational support functions

Kate Lawson,  Operations and Quality Director, commented

“Consistency in standards and quality is essential to ensure every patients receives the same high quality service from us.  GEMS will help us achieve this by ensuring every staff member has immediate access to all processes and procedures they are expected to follow as well as being able to report non-conformity and incidents as they occur"

Mark Raisbeck, Managing Director, commented

"GEMS is another example of how Falck's investment at a global level is allowing us in the UK to further enhance the levels of service we provide our patients as well as supporting our frontline staff"

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