Improving patient comfort and safety through vehicle innovation - Introducing our new fleet.

With 330,000 journeys a year, Imperial College Healthcare NHS Trust is Falck UK’s biggest contract and one that has required a fully redesigned and bespoke vehicle fleet of 126 new vehicles. 

In our second spotlight piece, we look how Falck Ambulance UK have designed, built and prepared the new vehicle fleet ready for Go-Live on the 1st June.


In December 2018, Fleet Manager Simon Thwaites began a process to find and commission a more flexible and effective fleet for Imperial. Key areas for the redesign process included an automatic gearbox, air-conditioning and parking sensors for enhanced driver and patient comfort.

Of the design and build process, Simon said;

“These new cutting edge MAN TGE based ambulance’s, all equipped and built using the latest patient transport healthcare practices, will help us deliver not only a greater level of operational excellence, but a more efficient and modern level of service throughout the cycle of patient care. We have worked closely with MAN, Cartwright, NMI and Stryker to provide the highest quality solution”


To further enhance patient comfort, vehicles feature USB charging points for patients as well as fold down headrests to support wheelchair users and seat belts with adjustable anchor points.

After approaching a number of vehicle builders, MAN Group proposed their new MAN TGE vehicle which, in collaboration with Cartwright’s Conversions was taken through a design process to ensure an interior layout in line with Falck and Imperial’s specification.

Thanks to the introduction of some innovative floor tracking, Cartwright’s design has resulted in a flexible fleet where all PTS vehicles can be easily and safely converted between seated or stretcher capable and all have bariatric capable ramps. In line with our environmental commitments, the build features Euro-6 engines which meet the restrictions of the Ultra Low Emission Zone in Central London, ensuring a lower impact on the environment.

The new fleet is fitted with Fleetwave, our new vehicle telematics system which provides real time data from the vehicle ECU including fuel levels, mileage to service and idle time records. We are also able to remotely monitor driver behaviour to ensure high standards of safety and comfort. This data will allow Falck to continuously improve the performance of our fleet through effective servicing and replacement schedules.

Our new fleet will be on the roads providing services for Imperial patients from the 1st June.

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