Launching our New Dispatch Centre!

With an additional 330,000 journeys a year coming into the organisation, requires fit for purpose and scalable facilities that future proof the organisation in the coming years to manage the new Imperial College Healthcare NHS Trust contract as well as other new contracts in the future.

With this in mind, the 1st June also sees the launch of our state-of-the-art planning and dispatch centre in Milton Keynes.  Situated in managed offices around a mile from the famous Bletchley Park, the new Dispatch Centre will be operational 7 days a week and 15 Dispatch Positions.

Operating from the site rather than being on site in a hospital location, allows our Dispatchers the space to focus on efficient dispatch of our vehicles and crews and to ensure a high level of patient care.

The Dispatchers on the Milton Keynes sites will predominantly use our new CAD system, Logis. 

CAD Implementation Director for the Imperial Contract, Melissa Hall, said of the new location;

“ It is fantastic to have this new office where the team can really focus on dispatching journeys effectively and delivering high quality patient care by ensuring we meet all KPIs. The new location is extremely flexible with reliable network connections meaning we are futureproofing for business growth over the coming years”

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